How do I return an item?
We will be glad to refund any new and unused item within 30 days of receipt. Such merchandise must be in its original condition. If you have received a damaged or defective item, please contact Customer Service promptly and return or exchange such item within 30 days of receipt.
For UK customers, returns are free of charge and you can use Royal Mail’s “pick a retailer” returns service to process the return. Simply go to https://www.royalmail.com/track-my-return/pick-a-retailer and follow these simple steps:-
- Select Welden from the list of Retailers.
- Complete the next section by confirming size of box etc.
- Complete next section with your name, order number and return address (see below).
- Print your returns label and attach it to your return.
- Drop off your parcel at your nearest Post Office.
For customers outside of the UK, please process your return through DPD Couriers: https://www.dpd.co.uk/ using the returns address below.
All items must arrive within 30 days of receiving your order.
The mailing address for our Returns Department is as follows:
c/o Horizon International Cargo Ltd
Unit 14, 5 Mills Road,
Welden reserves the right to modify its exchange and return policy at any time, without notice.
How do I receive a refund?
After your return is processed, Welden will credit the original payment method used to make your purchase. Please note that refunds may take up to a full business cycle to appear on your account. Price adjustments are only permitted on items that have been purchased within 7 days. Please note that price adjustments exclude all final sale items.
Is there a warranty policy?
Yes. Enjoy a 2-year warranty on our handbags, wallets and tech accessories for any manufacturing defects within this time frame.
Please contact our global customer service team via email at firstname.lastname@example.org.
Please include the style number, photos of the item that clearly show the defect, as well a copy of the proof of purchase.